# Request assistance with agent

In order to sufficiently submit an agent for review, provide the following information.

**1) Agent ID.**

It can be checked in Agent Settings, at the bottom:

<img src="https://144358290.fs1.hubspotusercontent-eu1.net/hubfs/144358290/image-png-Feb-23-2025-04-22-43-4614-PM.png" alt="" height="357" width="379">

**2) Agent JSON file.**

Click on Agent Options (the vertical dots to the right of the agent selector), and select "Download".

**3) Can it be fixed by agent configuration reimport?**

Mention if it's a permanent or certain agent deployment-specific issue:\
\- Does the issue happen if you make a new agent and [reimport](/agent-studio/editor/export-import-agents-to-json.md) it?

<https://help.integrail.ai/agent-studio/editor/export-import-agents-to-json>

**4) How easy is it to reproduce?**

Mention if the issue happens on each execution, or randomly.

If it only happens under certain conditions, mention it.\
\
If it happens randomly or without clear pattern:\
\- Mention your local time zone.\
\- Take a screenshot of the error with timestamp from Agent running logs:\
![](https://144358290.fs1.hubspotusercontent-eu1.net/hubfs/144358290/image-png-Feb-23-2025-04-26-45-9804-PM.png)

Provide this information and JSON file of the agent to <support@integrail.ai> to review the error and help with the issue resolution.

**5) Inputs**

* If there are inputs necessary to trigger the issue, provide the value of each agent input.
* If the agent is executed via REST API, provide the triggering GET/POST command with full information besides your Integrail API secret.
* If the agent is executed via SDK, provide a sample script used to trigger the error.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.integrail.ai/troubleshooting/request-assistance-with-agent.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
